Privacy Policy

Last updated: January 16, 2026

1. Introduction

Yuri Ferreira Marques (also known as "Vakugan", hereinafter "we", "our" or "the Service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Vakugan platform.

This policy complies with the General Data Protection Regulation (GDPR) of the European Union and other applicable data protection laws in Spain.

2. Data Controller

The data controller for your personal data is:

Yuri Ferreira Marques (Vakugan)
Email: info@vakugan.com

3. Information We Collect

3.1. Information You Provide to Us

  • Registration data: name, email address, password, and other information you choose to provide when creating your account
  • Profile information: additional data you add to your user profile
  • Billing information: data necessary for payment processing, managed through Polar.sh
  • Communications content: messages, conversations, and content you create or share through the platform
  • Support information: inquiries, technical support requests, or communications with our team

3.2. Information Collected Automatically

  • Usage data: information about how you interact with the Service, including usage time, features used, and browsing patterns
  • Technical data: IP address, browser type, operating system, device identifiers, and connection data
  • Cookies and similar technologies: information collected through cookies, web beacons, and tracking technologies (please refer to our Cookie Policy)
  • System logs: records of activities, errors, and system events

3.3. Third-Party Information

We may receive information about you from third-party services when you connect to them through our platform, such as information from social media accounts or integrated messaging services.

4. How We Use Your Information

4.1. Providing the Service

We use your information to provide, maintain, and improve our services, including:

  • Managing your account and authentication
  • Processing transactions and managing your wallet
  • Facilitating omnichannel communication across multiple channels
  • Providing artificial intelligence functionalities
  • Processing Service updates and improvements

4.2. Communication

We may use your information to communicate with you about:

  • Service updates and new products or features
  • Important notifications related to your account
  • Responding to your inquiries and support requests
  • Marketing information (with your consent, where required)

4.3. Security and Fraud Prevention

We use your information to detect, prevent, and address technical issues, security, fraud, or abusive activities that may violate our Terms of Service.

4.4. Analytics and Improvements

We analyze Service usage to understand how it is used, identify issues, and improve user experience and Service performance.

4.5. Legal Compliance

We may use your information to comply with legal obligations, respond to legal requests, or protect our rights and those of our users.

5. Legal Basis for Processing (GDPR)

We process your personal information based on the following legal grounds:

  • Performance of a contract: To provide you with the Service according to our Terms of Service
  • Consent: When you have given explicit consent for the processing of your data
  • Legitimate interest: To improve our services, ensure security, and prevent fraud
  • Legal compliance: To comply with applicable legal obligations

6. Sharing and Disclosure of Information

6.1. Third-Party Service Providers

We share information with service providers who help us operate our business, including:

  • Polar.sh: For billing management, payment processing, and service updates
  • Hosting and cloud service providers
  • Analytics and monitoring services
  • Communication and messaging service providers

These providers are contractually obliged to protect your information and may only use it for the specific purposes for which they have been engaged.

6.2. Third-Party Integrations

When you connect to third-party services through our platform (such as WhatsApp, Instagram, Telegram, etc.), we share necessary information to provide those integrations, according to the terms and privacy policies of each service.

6.3. Legal Requirements

We may disclose your information if required by law, court order, legal process, or governmental request, or to protect our rights, property, or safety, or that of our users.

6.4. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy obligations.

7. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Your Rights (GDPR and Spanish Legislation)

Under the GDPR and Spanish data protection legislation, you have the following rights:

  • Right of access: You can request a copy of the personal information we hold about you.
  • Right to rectification: You can request that we correct any inaccurate or incomplete information.
  • Right to erasure: You can request that we delete your personal information in certain circumstances.
  • Right to object: You can object to the processing of your personal information in certain circumstances.
  • Right to restriction of processing: You can request that we restrict the processing of your information in certain circumstances.
  • Right to data portability: You can request that we transfer your personal information to another service provider.
  • Right to withdraw consent: If processing is based on your consent, you can withdraw it at any time.
  • Right to lodge a complaint: You can lodge a complaint with the Spanish Data Protection Agency (AEPD) if you believe we have violated your data protection rights.

To exercise any of these rights, you can contact us at info@vakugan.com. We will respond to your request within the legally established timeframe.

10. International Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). When we make such transfers, we implement appropriate safeguards, such as standard contractual clauses approved by the European Commission, to ensure your information receives an adequate level of protection.

11. Children's Privacy

The Service is not directed at individuals under 18 years of age. We do not intentionally collect personal information from children under 18. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by placing a prominent notice on the Service or by email. The date of the last update is indicated at the beginning of this document.

13. Contact

If you have questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, you can contact us at info@vakugan.com.

This privacy policy was last updated on January 16, 2026.